FixWise AI / Help
Clear answers before you start.
Find concise answers about FixWise AI accounts, repair plans, camera inspection, web search, safety, saved repair memory and privacy.
Do I need a separate account?
No. FixWise AI uses the same FixWise account and Google sign-in as FixWise.online.
Is camera access required?
No. Text-only troubleshooting remains available. Camera inspection is optional and starts only after you choose it.
What does the web-search option do?
It is optional and intended for a current manual, recall, or model-specific fact. A single bounded search may be used for that case.
Why did FixWise AI tell me to stop?
Signals of a possible immediate hazard or work outside safe DIY boundaries can stop ordinary troubleshooting and direct you to emergency or qualified help.
Can I save a repair plan?
Your signed-in account can keep a limited private repair memory with the case context and plan. Camera images are not stored in repair memory.
Can I rely on a plan as professional advice?
No. Repair plans are general guidance, can be wrong, and do not replace manufacturer instructions or qualified local professionals.