FixWise AI / Product

A repair case, not an endless chat.

Understand the bounded FixWise AI repair-case workflow, including context, optional camera inspection, safety stops and focused follow-ups.

Describe the symptom

Start with what is happening in plain language. You do not need to know the technical name for a fault before asking for help.

Narrow useful context

Add the device, brand or model when known, timing, what changed, and what you already tried. The flow asks for context only when it can change the next step.

Choose a visual check only when it helps

Camera inspection is optional. You may continue with text, or choose a photo or camera view when an error display, affected part, or model label could add useful evidence.

Receive a structured plan

Results separate the likely issue, supporting evidence, safe starting checks, warning signs, and the situations where qualified help is the right next step.

Keep follow-up focused

A repair case supports a limited number of focused replies. This keeps the guidance connected to the original symptom instead of becoming unrestricted conversation.